Frequently Asked Questions · Printing & printers
Labels come out shifted, or blank labels appear.
That's the printer losing track of label gaps. Run 'Auto detect' (media sensor calibration) in the Troubleshoot menu — it fixes most cases. Also check the media type (gap/continuous/black-mark) matches your stock.
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Buying from outside Korea
Our online store sells in Korea only. For label stock or printers outside Korea, email us the product, size (mm) and quantity. Questions about the software are also answered by email.
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